Hotel training terms, explained
The vocabulary of hotel operations and compliance — written to be quoted, from the 10/5 Rule to USALI.
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Night Audit
The nightly close process that reconciles a hotel's daily transactions, posts room and tax charges, balances departments, and rolls the business date.
The 10/5 Rule
The hospitality service standard for greeting guests: eye contact and a smile at 10 feet, a verbal greeting at 5 feet — a trainable baseline for every team.
USALI
The Uniform System of Accounts for the Lodging Industry: the standard hotel chart of accounts and financial statements, now in its 12th edition.
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