Hotel New-Hire Onboarding Checklist (Day 1–7)

Use this checklist as a starting point for any front-of-house role. It's built backwards from one goal: a safe, supervised shift by Day 4.

Before Day 1

• HRIS record created (role, property, state)
• Learning path assigned (role + state mandates)
• SMS magic link sent — first lessons available on their phone
• Uniform, locker, and system credentials ready

Day 1 — Orientation

• Property tour with department manager
• Orientation course: brand standards, the 10/5 Rule
• Meet the team; assign a training buddy
• Safety basics: evacuation routes, incident reporting

Day 2 — Role fundamentals

• Core role courses (PMS basics for front desk; room standards for housekeeping)
• Compliance lessons that must precede floor work (PCI, food handler as applicable)
• Shadow one full shift segment — observing, not working

Day 3 — Guided practice

• Hands-on practice with the training buddy
• Complete role quizzes; remediation micro-lessons for any below threshold
• Supervisor walkthrough of the trickiest daily scenario

Day 4 — Supervised shift

• Work a real shift with a supervisor present
• Skill validations signed off on the floor
• End-of-shift debrief: what felt shaky?

Days 5–7 — Consolidation

• Remaining path courses (deeper procedures, edge cases)
• Second supervised shift, lighter supervision
• State-mandate certifications completed and logged
• Week-one review with manager; path completion confirmed

In LMS Systems, this entire sequence auto-assigns on hire — the checklist runs itself.